Contact us

breathigen.com is run by a small editorial team. There is no phone line and no live chat, because there is no product here to support — we sell nothing. Email is the only way in, and we read all of it.

Things we can help with

• A figure on this site that looks wrong, or no longer matches the seller’s page.
• A broken link, a page that will not load, or a layout that has gone odd on your phone.
• A question about the label or the bundles that this site answers badly or not at all.
• A correction request or a press enquiry. We publish corrections rather than quietly editing the page.

Things we cannot help with

Anything attached to a real order. We are an affiliate publisher: no access to the seller’s systems, no order lookup, no tracking numbers, no ability to refund. A message here about a delivery only adds a day to the problem.

• Where has my parcel got to? — the seller. Their support address is on the confirmation email.
• I want my money back. — the seller, inside sixty days. How that works.
• It arrived damaged or wrong. — the seller, with a photograph.
• Can I cancel? — the seller. There is no subscription, so usually there is nothing to cancel.

Medical questions

We will not answer them, and you should be wary of any website that will. If the question is really about your asthma, your medication, a condition you are being treated for or a pregnancy, the person to ask is a doctor or pharmacist who can see your notes. Take the bottle and show them the panel.

Breathing that is newly difficult, or getting worse, is a same-day clinical question rather than a shopping one.

What happens to what you send

If you email us we have your address and whatever you wrote. We use it to reply and for nothing else. You are not added to a list, nothing is sold, and threads are deleted once they are finished. The privacy policy has the long version.